SHIPPING AND RETURNS
Customer satisfaction is our #1 priority, so we have a very generous 2-day no-questions-asked return policy on most products. Please read the full policy below.
SHIPPING POLICY (For orders shipped within INDIA)
- We offer free shipping on all orders.
- It usually takes 3-5 working days to dispatch your product. Customized orders can take additional 3-5 working days. Once your order has been dispatched, you will receive tracking information via email and SMS.
- Once the order is shipped, items may take 15-25 days for delivery as they are made on order.
RETURN POLICY (For orders shipped within INDIA)
- We have a generous 2-day no-questions-asked return policy. If you are unsatisfied with your purchase for any reason, we will take it back.
- Please initiate returns via our returns center within 2 days (48 hours) from the date of receiving the product. Return requests will not be accepted through any other medium.
- We will not arrange any pick up. Customer will be responsible for shipping the product to our warehouse.
- Refunds will be processed in the form of store credit that can be used for future purchases. The store credit will have a validity of 1 year.
- Store credit will be issued for the full product price paid by the customer.
- Please allow 3-5 business days after the product is received back to our warehouse in Surat for processing of store credit.
- If you have any questions, you can contact us at firstname.lastname@example.org.
Apart from the condition reserved herein above, the following products shall not be eligible for return or exchange viz:
- Any product that exhibits physical damage to the product or is not in its original condition
- If the product is customized for you (e.g - lehenga with custom stitching or sarees with fall & edging, stitched blouses, etc)
- Products that are made to order (labeled as pre-order) are not eligible for return/exchange either. This is because these products are uniquely produced on-demand.
- Multiple returns from the same customer are also not accepted within a short time frame. E.g - for customers that order 3+ products within a month, only up to 30% of the total order value can be returned or exchanged. This clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous return policy.
- Products under FINAL SALE are non-returnable.
- Orders placed using store credit (either part or in full) are not eligible for return or exchange.
- Orders placed using store credit (either part or in full) are not eligible for any discounts.