Refund policy

SHIPPING AND RETURNS

Customer satisfaction is our #1 priority, so we have a very generous 2-day no-questions-asked return policy on most products. Please read the full policy below. 

SHIPPING POLICY (For orders shipped within INDIA) 

1. We offer free shipping on all orders.  
2. It usually takes 3-5 working days to dispatch your product. Customized orders can take additional 3-5 working days. Once your order has been dispatched, you will receive tracking information via email and SMS. 
3. Once the order is shipped, items may take 15-25 days for delivery as they are made on order.  

RETURN POLICY (For orders shipped within INDIA) 

1. We have a generous 2-day no-questions-asked return policy. If you are unsatisfied with your purchase for any reason, we will take it back. 
2. Please initiate returns via our returns center within 2 days (48 hours) from the date of receiving the product. Return requests will not be accepted through any other medium.  
3. We will not arrange any pick up. Customer will be responsible for shipping the product to our warehouse. 
4. Refunds will be processed in the form of store credit that can be used for future purchases. The store credit will have a validity of 1 year. 
5. Store credit will be issued for the full product price paid by the customer.
6. Please allow 3-5 business days after the product is received back to our warehouse in Surat for processing of store credit. 
7. If you have any questions, you can contact us at care@designerlehengacholi.com. 

Apart from the condition reserved herein above, the following products shall not be eligible for return or exchange viz:

• Any product that exhibits physical damage to the product or is not in its original condition
• If the product is customized for you (e.g - lehenga with custom stitching or sarees with fall & edging, stitched blouses, etc)
• Products that are made to order (labeled as pre-order) are not eligible for return/exchange either. This is because these products are uniquely produced on-demand.  
• Multiple returns from the same customer are also not accepted within a short time frame. E.g - for customers that order 3+ products within a month, only up to 30% of the total order value can be returned or exchanged. This clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous return policy.
• Products under FINAL SALE are non-returnable.
• Orders placed using store credit (either part or in full) are not eligible for return or exchange.
• Orders placed using store credit (either part or in full) are not eligible for any discounts.